Frequently Asked Questions (FAQs)
You ask, We answer.
Learn about Chawkbazar.com.bd, how to use it, how to order, sell or purchase a product, and if you still are not satisfied, get in touch with us via call hotline: +8809666791919.We are always happy to hear from you.
1. What is Chawkbazar.com.bd?
Chawkbazar.com.bd is an e-Commerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At Chawkbazar.com.bd, we aspire to deliver happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred online shopping platform.
2. Why shop from Chawkbazar.com.bd?
Chawkbazar.com.bd stands out for its sincerity, as we have succeeded in keeping our promise of providing only genuine products from authentic source. No other online shop in Bangladesh, has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by warranty facilities (If warranty available).
We also offer the best deals with the lowest price possible, in order to make the products affordable in the market. As a result we make little profit, but our motive is only to offer our customers a great shopping experience.
3. Are the Products Genuine?
Chawkbazar.com.bd loyal customer base, trust and prefer to shop from Chawkbazar.com.bd whenever they need any product. Chawkbazar.com.bd offers a guarantee of original and genuine products.
4. How do I buy from Chawkbazar.com.bd?
Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at Chawkbazar.com.bd is very fast and easy.
5. How do I Pay?
We have various methods of payment options available for your best convenience. You can pay using bKash, Online Banking, Debit/Credit Cards and obviously Cash on delivery or Card on Delivery.
6. Can I return a product if I am not satisfied?
We have a 3 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 3 Calendar Days, for your satisfaction. For more details, please visit our Returns and Replacements segment page.
8. Is My Account Information Secure?
9. Are you licensed for legal operations online?
Chawkbazar.com.bd is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.
10. How to submit complaints, queries, or suggestions?
Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.
11. What if I want to return or exchange the product after 3 days?
You have 3 Calendar days from the day you received your purchase to call Chawkbazar.com.bd to initiate your return. Past this date, unfortunately, we do not accept returns, replacements or refunds.
For more information, please visit our Returns and Replacements segment page.
12. How can I get a refund or replacement for my product?
You have 3 calendar days after the product has been received by you, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling Customer Service at the 09666791919.Returns are easy. Simply follow the 6 steps stated below:
- Check if your product meets all requirements.
- Contact Chawkbazar.com.bd customer-care service.
- Fill in the return form given with the invoice.
- Either drop the product in our office or appoint a rider when you call customer service.
- Your return will go through quality check.
- If validated, you will get replacement or refund (whichever was requested).
13. Are there any hidden costs or charges if I order from Chawkbazar.com.bd?
No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge.
14. How long do the deliveries take?
We are serving with 1-2 Hours Express Delivery Service to 11 thanas: Bakoliya,Bandar, Bayazid, Chandgaon, Double Mooring, Halishahar, Khulshi, Kotwali, Pahartali, Panchlaish, and Patenga. For the rest of the Chittagong city we are currently delivering within 4-7 hours timeframe and for all over Bangladesh it will 2-5 working days.